Shipping policy

Shipping Policy

Last updated: July 2026

At Nela™, we want your Miracle Balm to reach you as quickly and safely as possible. Below you'll find everything you need to know about our shipping process.

Processing Time

All orders are processed within 1–2 business days (Monday–Friday, excluding public holidays). You'll receive an email with tracking information once your order has been dispatched.

Shipping Options & Delivery Times

United Kingdom — Royal Mail Tracked — 2–4 business days — Free over £30 / £3.99

United States — USPS / UPS — 5–10 business days — Free over $50 / $5.99

Europe — Tracked International — 5–12 business days — Free over €50 / €6.99

Rest of World — International Tracked — 7–18 business days — Calculated at checkout

Please note: Delivery times are estimates, not guarantees. International orders may be subject to customs clearance, which can occasionally cause additional delays beyond our control.

Order Tracking

Once your order ships, you'll receive a confirmation email with a tracking number. You can use this to track your parcel directly through the carrier's website. If you haven't received a tracking email within 3 business days of ordering, please check your spam folder or contact us.

Customs & Import Duties

For international orders, customs fees, import duties, or taxes may apply depending on your country's regulations. These charges are the responsibility of the customer and are not included in our shipping costs. We recommend checking with your local customs office for more information.

Incorrect Address

Please double-check your shipping address at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer. If you notice an error, contact us as soon as possible — we may be able to update the address before dispatch.

Lost or Damaged Packages

If your order appears lost in transit (no tracking updates for 7+ business days domestically or 18+ business days internationally) or arrives damaged, please get in touch with us and we'll work to resolve it promptly — whether that means reshipping your order or issuing a refund.

P.O. Boxes & Military Addresses

We do ship to P.O. Boxes and military addresses (APO/FPO/DPO). Please note that delivery to these addresses may take slightly longer than standard delivery times.

Questions?

If you have any questions about shipping, feel free to reach out to us and we'll get back to you within 24 hours.